Association for Behavior Analysis International

Applied Behavior Analysis is distinguished by its broad social impact, compelling clinicians to provide treatment in alignment with best practice literature and client values; this alignment comprises a broad framework for evidence-based practices (EBP). When clinician operators are tasked with determining metrics to measure performance across an organization, a values-based approach considers clinician values, guided by the Professional and Ethical Compliance Code, in addition to EBP. This panel explores the evolution of a balanced scorecard, a values-based approach to selecting weighted clinical and operational metrics. Panelists will give an overview of the process for developing a mission statement that drives clinical and business practice, as well as a presentation of interventions that successfully improved key metrics: family satisfaction, staff retention, and clinical quality. Performance management strategies, to promote enthusiastic adoption of organizational initiatives, will be discussed. At the conclusion of the presentation, participants will be able to: engage in a values-based discussion to identify mission-critical organizational metrics, describe successful interventions to promote family and staff satisfaction, and develop systems for objectively measuring and improving quality of services.

Behavior Analysts