Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

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45th Annual Convention; Chicago, IL; 2019

Event Details

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Panel #365
CE Offered: BACB
The Balanced Scorecard: A Values-Based Approach to Clinical and Operational Metrics
Sunday, May 26, 2019
6:00 PM–6:50 PM
Hyatt Regency West, Ballroom Level, Toronto
Area: OBM/AUT; Domain: Service Delivery
CE Instructor: Kristine Rodriguez, Ph.D.
Chair: Gina T. Chang (Autism Learning Partners)
CELINA LOPEZ (Autism Learning Partners)
KRISTINE RODRIGUEZ (Autism Learning Partners)
RACHAEL SCHNEIDER (Autism Learning Partners)
Abstract:

Applied Behavior Analysis is distinguished by its broad social impact, compelling clinicians to provide treatment in alignment with best practice literature and client values; this alignment comprises a broad framework for evidence-based practices (EBP). When clinician operators are tasked with determining metrics to measure performance across an organization, a values-based approach considers clinician values, guided by the Professional and Ethical Compliance Code, in addition to EBP. This panel explores the evolution of a balanced scorecard, a values-based approach to selecting weighted clinical and operational metrics. Panelists will give an overview of the process for developing a mission statement that drives clinical and business practice, as well as a presentation of interventions that successfully improved key metrics: family satisfaction, staff retention, and clinical quality. Performance management strategies, to promote enthusiastic adoption of organizational initiatives, will be discussed. At the conclusion of the presentation, participants will be able to: engage in a values-based discussion to identify mission-critical organizational metrics, describe successful interventions to promote family and staff satisfaction, and develop systems for objectively measuring and improving quality of services.

Instruction Level: Intermediate
Target Audience:

Behavior Analysts

Learning Objectives: Participants will be able to engage in a values-based discussion to identify mission-critical organizational metrics, describe successful interventions to promote family and staff satisfaction, and develop systems for objectively measuring and improving quality of services.
Keyword(s): clinical quality, operational metrics, performance management, values
 

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