|Beyond Performance Management: How Anyone Can Navigate a Flawed System Through Process Improvement
|Friday, May 26, 2023
|12:00 PM–3:00 PM
|Hyatt Regency, Centennial Ballroom B
|Area: OBM; Domain: Service Delivery
|CE Instructor: Andressa Sleiman, Ph.D.
|ANDRESSA SLEIMAN (Florida State Unviersity ), ALLISON KING (ABA Technologies, Inc.)
|Description: Behavior analysts usually learn the basics of Performance Management (PM) when first introduced to Organizational Behavior Management (OBM). But PM is just one part of applying OBM in an organization. Organizations often re-engineer their processes to become more effective and efficient and must respond effectively to ever-changing environments internal and external to the organization. Responding to these pressures often requires changes to the organization’s processes (or “the way the work gets done”), whether it is to better meet customer requirements or support a change in the organization’s strategy. Behavior analysts in management positions, or BCBAs supervising RBTs may be responsible for implementing and managing these process changes. Yet many do not have formal training in this area, and it is considered the least understood level of performance. This workshop will begin with an overview of behavioral systems analysis – the organization, process, and performer level. The remainder of the workshop will focus on how to analyze, improve, and manage performance at the process level. Participants will learn how to use tools at this level, such as process maps and metrics chains, to teach them how to effectively redesign processes, manage performance through the changes, and achieve process outcomes linked to organizational goals.
|Learning Objectives: At the conclusion of this workshop, participants will be able to: 1. List and describe the three levels of analysis in Behavioral Systems Analysis. 2. Analyze existing processes using a process mapping tool. 3. Define process level goals linked to organization goals. 4. Identify the process steps that need to be changed based on the analysis of the existing process. 5. Design a desired process using a process mapping tool. 6. Set process and sub-process goals using a metrics chain tool. 7. Describe common pitfalls of process changes and strategies to avoid them. 8. Describe strategies to navigate a flawed system, regardless of role. 9. Implement strategies for managing new behaviors required by the new process.
|Activities: -Discuss examples of process change initiatives -Create a process map of an existing process -Create a process map of a desired process -Set process and sub-process goals using a metrics chain tool
|Audience: This workshop is intended for individuals who have a basic understanding of OBM and would like to influence performance with a behavioral systems analysis approach, particularly the process level of analysis and improvement.
|Content Area: Practice
|Instruction Level: Basic
|Keyword(s): Leadership, OBM, Supervision, Systems Analysis