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| Using Behavioral Science to Produce Organizational Change |
| Friday, May 25, 2018 |
| 4:00 PM–7:00 PM |
| Manchester Grand Hyatt, Seaport Ballroom A |
| Area: OBM/PRA; Domain: Service Delivery |
| CE Instructor: Florence D. DiGennaro Reed, Ph.D. |
| FLORENCE D. DIGENNARO REED (University of Kansas), TYLER ERATH (University of Kansas), MATTHEW NOVAK (University of Kansas) |
| Description: The purpose of this workshop is to describe a behavioral science framework and consultation model for producing organizational change at a non-profit human service setting. The presenters will share real-world examples of organizational change initiatives involving collaborations between consultants, human resources, community living staff, senior leadership, and a staff training department. To date, efforts have addressed quality assurance, staff turnover, hiring timelines, and staff training among others. The workshop will emphasize the development of staff and agency performance metrics to promote quality assurance and novel practices and systems to engage agency staff in reviewing and understanding the data. The presenters will also describe assessment- and data-based decisions that influenced organizational change initiatives and system-level improvements. Through hands-on and small-group activities, attendees will develop metrics and scorecards for use in their own employment settings. Moreover, attendees will receive printed materials of consultation products (e.g., quality assurance scorecards, staff training materials). |
| Learning Objectives: At the conclusion of the workshop, participants will be able to: (1) describe the importance of using behavioral science for organizational change and staff support; (2) identify and describe a performance scorecard and performance diagnostics in a human service setting; (3) develop strategies to use in their own employment settings. |
| Activities: Workshop activities include lecture, discussion, and individual and small-group tasks including creating quality assurance performance metrics and measurement systems. |
| Audience: The target audience should include mid- and upper-level management staff or owners of human service companies interested in developing agency- or department-level metrics for measuring quality or other performance indicators. |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): organizational change, performance diagnostics, performance scorecards, quality assurance |