| Abstract: Organizational Behavior Management (OBM) is an area of Applied Behavior Analysis (ABA) which uses behavior analytic principles to improve employee performance, staff training, and management strategies (Reid & Parsons, 2000). The field of OBM is moving towards taking on a systems perspective when analyzing possible solutions to organizational problems (Abernathy, 2008, 2014; Brethower, 2001; Diener, McGee, & Miguel, 2009; Methot et al., 1996; Tosti & Herbst, 2009) including when attempting to improve employee performance. This approach emphasizes aligning leader behavior to organizational goals to improve organizational outcomes. Additionally, use of OBM strategies included in training procedures have been shown to effectively produce overall changes in employee behaviors (Langeland et al., 1997; Methot et al., 1996; Shapiro & Kazemi 2017). Panelists will discuss an intervention to train organizational leaders in departments consisting of several levels of management to improve outcomes on measures related to service line strategic goals. Similar to the study conducted by Szabo et al. (2012), the intervention consisted of didactic training paired with modeling and role-play with feedback, regularly scheduled meetings and use of performance scorecards. Specifically, panelists will discuss an overview of the scorecard system implemented in a human services organization and the leadership training package designed to increase associates use of that scorecard system. Additional discussion will include how performance assessment tools were used to further evaluate regional needs in implementing interventions to improve management strategies related to targeted organizational measures on the scorecard system. |