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| Part 1: Pragmatic Supervision: Evaluate, Analyze, Change, and Repeat |
| Thursday, May 24, 2018 |
| 4:00 PM–7:00 PM |
| Marriott Marquis, Torrey Pines 2 |
| Area: OBM/AUT; Domain: Service Delivery |
| CE Instructor: Guy S. Bruce, Ed.D. |
| GUY S. BRUCE (Appealing Solutions, LLC) |
| Description: Pragmatic supervisors collect frequent, accurate, sensitive measures of client progress, and when clients are not meeting their progress goals, those supervisors make changes. A pragmatic supervision process includes the following steps: 1) Evaluate client progress and staff performance. 2) Analyze causes of inadequate client progress and staff performance. 3) Change staff resources, training, and management, and 4) Repeat the process until clients achieve desired outcomes. Organizations that operate pragmatically can achieve amazing results for their clients and stakeholders, but most don’t. This is an organizational performance problem, which could be solved if organizations had the necessary resources. One such resource is ProgressCharter, a mobile and web application that will make it easier to evaluate client progress, identifying which clients are not meeting progress goals, analyze the causes of inadequate client progress, using evaluations of staff performance and resources to identify can-do, know-how, and want-problems, and recommend specific changes in staff resources, training, and management, to ensure that each client makes desired progress. Please note, this is a three-part workshop and attendees must register for all threeparts. |
| Learning Objectives: At the conclusion of the workshop, participants will be able to: (1) Define desired client results and necessary performance, then measure and evaluate current client results and performance, including measures of client progress called "celeration efficiency;" (2) Define desired staff performance at the system, process, and individual levels, measure and evaluate current staff performance at each level; (3) Perform a data based analysis of staff performance problems to identify their causes; (4) Recommend solutions to performance problems with the best return on investment; (5) Design and implement those solutions, which may include staff resources, training and management; (6) Evaluate the effectiveness, efficiency, and return on investment of those solutions. |
| Activities: This workshop will provide a variety of training aids including case studies, practice cards, practice exercises, project worksheets, job aids, and a web/mobile charting application. |
| Audience: This three-part workshop is for supervisors, program designers, staff trainers, and directors of schools and agencies serving individuals with learning difficulties. All participants will receive a one-year subscription to ProgressCharter, an application that makes it easier to evaluate client progress, analyze causes of inadequate progress, and recommend changes so that all clients can make efficient progress. Attend this workshop to learn the skills needed to improve the performance of your staff so that every client can achieve success. Participants should bring their laptops and smartphones or tablets to the workshop so that they can practice using ProgressCharter. Those who pre-register will receive some materials prior to the workshop. |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): celeration efficiency, organizational performance, PARSE process, pragmatic approach |