Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


44th Annual Convention; San Diego, CA; 2018

Event Details

Previous Page


Panel #42
CE Offered: BACB — 
The Key Performance Indicators To Rapidly Scale A Human Services Business With Quality
Saturday, May 26, 2018
11:00 AM–11:50 AM
Marriott Marquis, Marina Ballroom E
Area: OBM/PRA; Domain: Service Delivery
CE Instructor: Brett DiNovi, M.A.
Chair: Pierre Louis (Brett DiNovi & Associates)
BRETT DINOVI (Brett DiNovi & Associates, LLC)
MATTHEW LINDER (Brett DiNovi & Associates, LLC)
JOSEPH KENDORSKI (Brett DiNovi & Associates, LLC)

Pinpointing, measuring, and changing behavior that impacts key performance indicators (KPI's) to rapidly grow a human service organization is achievable through the use of behavioral science. In fact, when executed with precision, this can result in massive scaling of services to impact many lives while creating economic opportunity for many employees. This panel is comprised of practitioners that are CEO's and executives that are doing this on a daily basis and provides specific actionable leadership behaviors that achieve massive organizational growth while maintaining the utmost quality through precise measurement of KPI's. Executives on this panel have produced peak employee and organizational performance resulting in employee retention rates exceeding 97% annually and doubling in revenue each year. The principles of organizational behavior management (OBM) that drive successful KPI trends must cascade through the fabric of three levels in any organization. Those levels include the individual employee level, the departmental level, and organization-wide level. Specific KPI's discussed are employee retention, employee engagement, employee recruitment and selection mechanisms, profit & loss, stakeholder feedback, utilization of authorized service units, diversity of funding, social media metrics, staff training and competency, fluency of accounts receivable, cash flow, and adherence to regulatory body compliance standards. Behavior analytic principles run through the fabric of each system to monitor and produce peak organizational performance in all these areas are analyzed.

Target Audience:

The target audience for this panel is business owners, C-Level leadership in human services agencies, and those with supervisory and leadership experience. Participants should have, preferably, already taken the 8-hour supervision course. BCBA's, BCaBA's, & BCBA-D's are also encouraged to attend.

Learning Objectives: 1. Participants will describe 5 key performance indicators that measure the success of an organization's performance. 2. Participants will describe 4 OBM principles that have the biggest impact on key performance indicators. 3. Participants will describe challenges business owners and leaders face when scaling a business. 4. Participants will describe and identify specific methods and tools that grow a business with quality and successful outcomes for stakeholders.
Keyword(s): KPI's, OBM, Performance management, scaling businesses



Back to Top
Modifed by Eddie Soh