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| Process Mapping to Make Your Agency More Efficient |
| Thursday, May 24, 2018 |
| 4:00 PM–7:00 PM |
| Manchester Grand Hyatt, Harbor Ballroom D |
| Area: OBM/PRA; Domain: Service Delivery |
| CE Instructor: Lori H. Ludwig, Ph.D. |
| LORI H. LUDWIG (Performance Blueprints, Inc.) |
| Description: When a process is poorly designed or managed, the effects are often felt throughout your agency as well as by your clients, families, and stakeholders. Even the smallest and simplest process can have large effects on performance, so understanding and improving your processes is critical to your agency's impact. Process mapping can help. Process mapping is a behavior systems technique to make the invisible flow of work visible helping your team view their work objectively and make improvements together (Rummler, Ramais & Rummler, 2010). A process map can be used to visualize disconnects, redundancies and inefficiencies (Malott, 2003). A process map helps you create effective and efficient tasks and serves as an invaluable management tool to assist with accountability, teamwork, efficiency, quality, safety, customer satisfaction and competitive advantage. In this workshop, you will learn how to process map through a variety of case examples. You will spend the majority of the workshop building a process map for your agency with hands-on guidance along the way. You will leave the workshop with an action plan for improving process performance and a skill set that you can use for any process improvement effort in your business. |
| Learning Objectives: At the conclusion of the workshop, participants will be able to: (1) Explain the value of process mapping; (2) Build a process map; (3) Develop a process improvement action plan. |
| Activities: Instructional strategies include: Lecture, discussion, case examples, and guided practice |
| Audience: Individuals who are responsible for any process in their organization |
| Content Area: Methodology |
| Instruction Level: Basic |