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| Mastering the Art of Feedback: Enhancing Leadership and Communication Skills With Staff |
| Friday, May 24, 2024 |
| 4:00 PM–7:00 PM |
| Marriott Downtown, Level 4, Franklin Hall 3 |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Sara Lalani, Ph.D. |
| SARA LALANI (The Chicago School; Behavior Analyst Advising, LLC ), REBECCA GONZALES ((1) The Chicago School (2) ABC Behavior) |
| Description: Communication is a key component of leadership (Flauto, 1999; Wikaningrum & Yuniawan, 2018). While communication can take many forms, when it comes to employee performance problems, performance feedback is a crucial communication skill (Mayfield & Mayfield, 2011). Performance feedback is the process of providing information to an individual that reviews the quality and/or quantity of their performance on a task, allowing them to change their behavior (Sleiman et al., 2020). Although it is important to provide performance feedback to employees, it is equally important that leaders seek out feedback from their staff about their own performance. However, these difficult conversations can lead supervisors to avoid interactions that involve giving or receiving feedback. This workshop will explore the research evaluating giving and receiving performance feedback to help attendees develop leadership and communication skills. Participants will role-play accepting challenging feedback and engaging in difficult conversations. |
| Learning Objectives: At the conclusion of the presentation, participants will be able to: (1) Provide a rationale for the importance of giving feedback and receiving feedback in supervisory relationships; (2) Learn to implement six steps to provide effective feedback, including ensuring feedback is relevant to task observed, ensuring feedback is specific to performed behaviors, ensuring the feedback emphasizes employee's performance, providing corrective statement(s), providing positive statements outweigh corrective statements, providing guidance on how to correct performance behavior; (3) Learn to request feedback from employees by building rapport, asking open-ended questions, and using active listening |
| Activities: Workshop objectives will be met through a balanced presentation of lecture, guided practice, small group breakout, and group discussion. Supplemental materials for the training will be accessed through an online drive for all participants. |
| Audience: The target audience includes individuals in supervisory positions. This includes BCaBAs, BCBAs, and BCBA-Ds in supervisory positions or individuals seeking certification that hold a supervisor position (e.g., student analyst). |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): leadership, OBM, performance feedback |