|Employee of the Month, the Compliment Sandwich, and Mandatory Fun: What Works When Supervising Direct Service Staff|
|Thursday, May 21, 2020|
|4:00 PM–7:00 PM |
|To Be Determined|
|Area: EDC; Domain: Service Delivery|
|CE Instructor: Jacquelyn M. MacDonald, Ph.D.|
|DIANA PARRY-CRUWYS (Regis College), JACQUELYN M. MACDONALD (Regis College), CATIA CIVIDINI-MOTTA CIVIDINI (University of South Florida)|
|Description: Challenges in supervising human services staff can include high turnover and emotional burnout. Recent research has helped to clarify how best to use performance management to provide training and feedback for direct service providers; however, logistical and environmental arrangements may continue to produce challenges in the proper implementation of these techniques. Those supervising direct service staff may also be considering how to incorporate reinforcement programs into their efforts toward staff retention. In this workshop, participants will review and practice strategies for training direct care staff and providing meaningful feedback. Additionally, recommendations on the use of reinforcement (both group and individual contingencies) will be reviewed and participants will have opportunities to devise potential reinforcement plans for their organizations based on current research.|
|Learning Objectives: Participants will summarize evidence-based training practices for direct service staff.
Participants will practice providing effective feedback to direct service staff.
Participants will identify recommended reinforcement practices for effecting change and retaining staff in a human services setting.|
|Activities: The format of this workshop will include a review of the current research through lecture and video examples. Participants will also complete small group activities such as brainstorming, scenario review, and problem solving. Behavioral skills training will be used to teach participants to provide feedback according to best practice.|
|Audience: The level of the workshop is intermediate and it for supervisors of direct care staff.|
|Content Area: Practice|
|Instruction Level: Intermediate|
|Keyword(s): Direct Care, Staff Burnout, Supervision|