Association for Behavior Analysis International

We can design and implement a pragmatic, organizational performance engineering process to change how people work together so that every recipient of resources (student or client), makes efficient progress. The EARS process has the following steps: Evaluate recipient progress; Analyze causes of provider performance; Recommend changes in provider resources, training, and management; and Solve provider performance problems by designing and implementing recommended changes in resources, training, and management. EARS is a pragmatic change process that uses a more sensitive measure of progress, “celeration efficiency,” to evaluate recipient progress, thus reducing the time required to identify that a recipient is not making desired progress. When a recipient is not meeting a progress goal, EARS analyzes causes of provider performance problems, using data to identify 1) Can-do problems due to inadequate recipient resources, 2) Know-How problems due to inadequate provider training, and 3) Want-to problems due to inadequate provider management. This symposium will provide an overview of the organizational performance engineering process with examples of how it can be designed and implemented so that every student or client will make efficient progress.

Supervisors, staff trainers, program designers and directors of schools and clinics that provider behavior analysis services to students and clients.

BCBAs supervised by the first author trained and supervised parents to use ProgressCharter to provide evaluation, learning, and management resources to help their children make efficient progress towards the mastery of their educational goals. The BCBAs also used ProgressCharter to provide evaluation, learning, and management resources to the parents, to support the parents’ implementation of evaluation, learning, and management resources with their children. When the students were not making efficient progress, BCBAs and the parents used ProgressCharter to analyze causes of inefficient progress, recommend solutions, and solve parent performance problems by designing and implementing provider resources, training, and management.