Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

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50th Annual Convention; Philadelphia, PA; 2024

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Panel #161
CE Offered: BACB — 
Supervision
From Principles to Practice: Leveraging Organizational Behavior Management (OBM) for Improved Outcomes in Behavior Analytic Organizations
Saturday, May 25, 2024
5:00 PM–5:50 PM
Marriott Downtown, Level 3, Independence Ballroom
Area: OBM; Domain: Translational
CE Instructor: Matthew Linder, M.A.
Chair: Paul "Paulie" Gavoni (Professional Crisis Management Association)
MATTHEW LINDER (Desired Effect Coaching Solutions)
ANIKA COSTA (The Operant Teacher, LLC)
CHRISTINA MORALES (Piece of the Puzzle Behavior Analysis)
Abstract: Behavior analytic organizations are facing a paradox: despite our expertise in behavior change, many fall short in applying Organizational Behavior Management (OBM) principles internally, leading to suboptimal outcomes in consumer satisfaction, employee retention, and operational budget. Our panel addresses this critical gap by focusing on enhancing performance through well-structured coaching systems at three levels: organizational, process, and performance management. We argue for leadership to craft systems that increase the delivery of positive reinforcement for value-added behavior utilizing pinpointing, goal-setting, and feedback loops to solidify the link between employee efforts and organizational goals. With deficient internal communication continuously presenting as a barrier for organizational functionality, we'll discuss the importance of how establishing clear communication processes as part of an effective system can drastically improve productivity and engagement, further amplifying service quality. Attendees will gain practical solutions designed to elevate their organization's performance and, consequently, the quality of services provided to our end consumers.
Instruction Level: Intermediate
Target Audience: For this intermediate content, prerequisite skills include: - BACB Supervisor 8-hour training completed - Supervisory experience (clinical or operational)
Learning Objectives: At the conclusion of the presentation, participants will be able to: (1) identify OBM principles critical for enhancing internal operations and increasing positive reinforcement for staff behaviors. (2) describe how to establish and maintain effective communication and feedback systems aligned with organizational goals. (3) list key components of structured coaching to improve employee performance, retention, and overall service quality.
Keyword(s): Behavioral Coaching, Communication Systems, OBM, Retention
 

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