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| Lead Like a Champion |
| Friday, May 24, 2019 |
| 12:00 PM–3:00 PM |
| Swissôtel, Concourse Level, Zurich D |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Natalie A. Parks, Ph.D. |
| NATALIE A. PARKS (Behavior Leader), ADAM E. VENTURA (Behavior Leader), ERICA CROWLEY (Invo-Progressus) |
| Description: Even with the best planning and structure, there are times that things go wrong. Correct diagnosis of performance problems is essential to identifying the right solution. Additionally, feedback, although a natural part of our existence that helps to shape and maintain our daily behavior, is a very commonly used intervention for performance in a variety of different settings from for-profit and non-profit corporations to institutions of higher learning. However, the definition, form, and function of feedback have been widely disputed throughout the years despite a regular propensity for its use. This workshop will provide the steps to follow when diagnosing performance problems and examine some past and current organizational behavior management (OBM) literature on feedback. It will propose a new operational definition for feedback from a behavior analytic perspective. Furthermore, we will discuss why feedback is important and how to deliver AND accept feedback effectively and ethically. |
| Learning Objectives: 1. Learners will state the steps to follow when diagnosing performance problems. 2. Learners will identify at least one strategy that can be used for each type of performance problem. 3. Learners will identify the definition of feedback. 4. Learners will state why the use of feedback is important. 5. Learners will implement feedback effectively and ethically. 6. Learners will accept feedback effectively. |
| Activities: 1. Instructional strategies include: lecture, discussion, practice and feedback 2. Workshop objectives will be met through a balance of lecture, discussion, completion of activities, practice, feedback and coaching of skills discussed. |
| Audience: Behavior Analysts (BCBAs, BCBA-Ds, BCaBAs) |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): Ethical Culture, Feedback, Leadership, Performance Diagnostics |