Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


45th Annual Convention; Chicago, IL; 2019

Workshop Details

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Workshop #W69
CE Offered: BACB — 
Part Two: Organizational Performance Engineering to Improve Client Outcomes
Friday, May 24, 2019
4:00 PM–7:00 PM
Swissôtel, Concourse Level, Currents
Area: OBM/AUT; Domain: Service Delivery
CE Instructor: Guy S. Bruce, Ed.D.
GUY S. BRUCE (Appealing Solutions, LLC)
Description: Do you work as a program designer, staff trainer, supervisor, or director of an agency that provides services to clients with learning difficulties? Are you satisfied with your clients' progress? Behavior analysis developed a powerful technology for helping people, but too many clients don't receive the benefits. Why not? The easy answer is that employees don't do what they are told. But the employees’ performance, just like their clients’ performance, is a product of their environment. Do employees have the resources, training, and management necessary to help their clients achieve their goals? What about their supervisors? What about their directors? Organizations are groups of individuals who must work together to provide their clients with the outcomes they want. The failure of clients to make adequate progress is not usually an individual employee performance problem, but a performance problem at the system process, and individual levels of the organization. This workshop will provide you with a set of tools to pinpoint organizational performance problems, analyze their causes, recommend the best solutions, solve the problems by designing and implementing solutions that might include more efficient resources, training, and management practices, and evaluate their effectiveness, efficiency, and return on investment. Please note: attendees must register for both part 1 and part 2 of this workshop.
Learning Objectives: At the conclusion of the workshop, participants will be able to: (1) Define desired client results and necessary performance, then measure and evaluate current client results, performance, and progress, using measures of frequency, celeration and celeration efficiency; (2) Define desired staff performance at the system, process, and individual levels, measure and evaluate current staff performance at each level; (3) Perform a data based analysis of staff performance problems to identify their causes; (4) Recommend solutions to performance problems with the best return on investment; (5) Design and implement those solutions, which may include staff resources, training and management; (6) Evaluate the effectiveness, efficiency, and return on investment of those solutions.
Activities: This workshop provides a variety of training aids including case studies, practice cards, practice exercises, project worksheets, job aids, and computer-based charting software.
Audience: Do you work as a program designer, staff trainer, supervisor, or director of an agency that provides services to clients with learning difficulties? Are you satisfied with your clients’ progress? This workshop will teach you how to improve the performance of your organization so that every client will make efficient progress.
Content Area: Practice
Instruction Level: Basic



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