Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


45th Annual Convention; Chicago, IL; 2019

Workshop Details

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Workshop #W68
CE Offered: BACB — 
Conversations: The Only Performance Improvement Intervention You Will Ever Need
Friday, May 24, 2019
4:00 PM–7:00 PM
Swissôtel, Event Center Second Floor, Montreux 2
Area: OBM; Domain: Service Delivery
CE Instructor: Nicole Gravina, Ph.D.
JOHN AUSTIN (Reaching Results), NICOLE GRAVINA (University of Florida)
Description: In this interactive workshop, attendees will learn how to effectively lead and manage employees through frequent, brief conversations. In short conversations, leaders have the opportunity to develop rapport, agree on expectations, sample work, assess, and deliver feedback and reinforcement. Getting better at having effective and strategic conversations can reduce the need for add-on intervention plans. During the workshop, attendees will explore the facets of effective conversations and how they enable behavior change and employee development. Research and case study data will be shared to support each facet. Attendees should bring 2-3 examples of recent conversations with employees as well as one business result they wish to change. Attendees will leave with an action plan for having better conversations with employees and for improving their selected business result.
Learning Objectives: Attendees will be able to describe the facets of effective conversations Attendees will be able to describe the performance improvement intervention elements that can be embedded into short conversations Attendees will develop an action plan for improving their conversations with employees Attendees will develop an action plan for influencing a business result
Activities: Instructional strategies include: Lecture, discussion, small group break outs, creating action plans
Audience: Business owners, directors, and supervisors
Content Area: Practice
Instruction Level: Intermediate
Keyword(s): feedback, OBM, staff management, supervision



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