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| Mitigating and Managing Workplace Conflict for Behavior Analysts |
| Friday, May 27, 2022 |
| 8:00 AM–11:00 AM |
| Meeting Level 2; Room 257B |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Shannon Biagi, M.S. |
| SHANNON BIAGI (Chief Motivating Officers; University of West Florida) |
| Description: Even with a behavior analyst's unique understanding of human behavior, conflict in the workplace is nearly inevitable. Despite all of our best efforts to create highly reinforcing work environments, we’re likely going to end up in conflict at some point. Whether we’re directly involved ourselves, or we are mediating the negotiation of conflicts between others, behavior analysts need a strategy for handling these issues. By establishing an understanding of the role of learning history, motivating operations, other antecedents, as well as the inevitable "people" issues that arise in these difficult situations, behavior analysts can harness the science they know and love to successfully navigate, and hopefully prevent, conflicts in their workplaces. During this workshop, a step-by-step approach for assessing and managing existing conflicts will be presented, with support of organizational behavior management (OBM) research findings in similar topics, including gossip and rumor. Participants will practice negotiating through difficult situations using scenario learning, leaving with a novel perspective on how and why people end up in conflict, and strategies for facing such issues as a united front. |
| Learning Objectives: At the conclusion of this presentation, participants will be able to:
(1) Identify different types of conflict and how they relate to one another
(2) Determine what is productive vs. non-productive conflict
(3) Describe strategies for preventing conflicts before they arise
(4) Once in a conflict, determine strategies for handling the “people issues”
(5) Identify personal biases that might impact conflict resolution
(6) Define the problem in a conflict, once people-issues are handled
(7) Identify common interests when in conflict
(8) Determine the steps in brainstorming solutions in conflicts
(9) Identify systems issues and behavior change necessary to resolve conflicts in organizations
(10) Describe strategies for determining the effectiveness of a conflict resolution |
| Activities: The format of this presentation includes lecture, small group activities, independent worksheet activities, and guided practice through scenario-based learning. |
| Audience: Early career behavior analysts and those who would like to practice their conflict-resolution and perspective-taking behaviors. |
| Content Area: Practice |
| Instruction Level: Basic |
| Keyword(s): Conflict, Difficult Conversations, Leadership, OBM |