Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


50th Annual Convention; Philadelphia, PA; 2024

Event Details

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Panel #271
CE Offered: BACB
Making Rapport Building a Priority: An Organization-Wide Focus on Compassionate Care
Sunday, May 26, 2024
12:00 PM–12:50 PM
Convention Center, 100 Level, 113 B
Area: AUT/OBM; Domain: Service Delivery
CE Instructor: Victoria Karlsen, M.A.
Chair: Leah Bean (Butterfly Effects)
MOLLY ANN MCGINNIS (Butterfly Effects)
VICTORIA KARLSEN (Butterfly Effects)
JESSICA MIRET (Butterfly Effects)
Abstract: Ongoing calls for action in Applied Behavior Analysis (ABA) related to compassionate, values-based care emphasize rapport building as an essential part of the behavior-analytic practice (Callahan, et al., 2019; Rajaraman, et al., 2020). While this is becoming more widely agreed upon in our field, it is not common practice to formally develop rapport building goals as part of a client’s programming. We extended Lugo at al. (2017) by developing a formal rapport building program to utilize across a large organization. The goals reflect 7 pre-session pairing skills, data collection, and teaching procedures Lugo and colleagues (2017) outlined as well as guidance as to the implementation of these items, not only before instruction in the form of pre-session pairing, but throughout session to ensure maintenance of rapport between the client and clinician throughout the therapeutic relationship. The panelists will discuss rapport building from three perspectives: mission-driven organizational behavior management (OBM), clinician training, and clinical applications.
Instruction Level: Intermediate
Target Audience: The target audience for this panel would be BCBA-level individuals with supervisory experience. This panel is also targeted for individuals with an interest in staff training and organizational systems.
Learning Objectives: At the concludion of the presentation, participants will be able to: (1) identify components of effective rapport building goals; (2) identify strategies for implementing rapport building across an organization; (3) identify effective strategies for training clinicians to utilize rapport building throughout treatment.
Keyword(s): compassionate care, rapport



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