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| Culture Shock: OBM Works! Changing the Culture of an Autism Spectrum Disorders Service Provision Agency |
| Sunday, May 24, 2020 |
| 9:00 AM–9:50 AM |
| Marriott Marquis, Level M4, Capitol/Congress |
| Area: OBM/AUT; Domain: Service Delivery |
| CE Instructor: Gina Feliciano, Ph.D. |
| Chair: Alicia M. Alvero (Queens College, CUNY) |
| GINA FELICIANO (Quality Services for the Autism Community) |
| ANYA K. SILVER (Quality Services for the Autism Community) |
| LISA A. VEGLIA (Quality Services for the Autism Community) |
| Abstract: In an era with low unemployment and wage inequality, meeting the needs in a human services agency is rife with challenges. Direct support professionals make minimum wage for providing evidence based, life preserving and enhancing services. Clinical and administrative staff responsible for training and supporting staff function in multiple roles in response to insufficient funding. Those who chose to work in the field do so not for the money but rather for the mission. In order to provide high quality services with integrity the systems of such agencies should be cybernetic and responsive to the challenges of high turnover and staff vacancies. In this panel attendees will learn how one agency recognized areas for improvements in management and leadership in an attempt to reduce staff turnover, increase staff morale, and improve organizational culture. An outside OBM consultant was enlisted to assist the agency in developing strategies and practices to keep the organization competitive in a competitive market. Through this panel, attendees will learn proactive strategies, tactics and practices implemented to change the behaviors (ie culture) of an agency. |
| Instruction Level: Intermediate |
| Target Audience: Behavior Analysts Program Directors of behavior analytic agencies Executive directors of behavior analytic agencies |
| Learning Objectives: 1. At the conclusion of the presentation, participants will be able to identify and define components of Organizational Behavior Management (OBM) and how they relate to behavior change. 2. At the conclusion of the presentation, participants will be able to identify the unique challenges faced by Human Service agencies related to behavior change and performance. 3. At the conclusion of the presentation, participants will be able to identify essential components of management training to improve supervisor performance and develop behavior change throughout a Human Service agency. |
| Keyword(s): OBM, Service Delivery |
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