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| Pinpointing Critical Employee Behavior |
| Friday, May 24, 2024 |
| 8:00 AM–3:00 PM |
| Marriott Downtown, Level 4, Meeting Room 402 |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Grace Ecko Jojo, M.S. |
| GRACE ECKO JOJO (Simmons University) |
| Description: Identifying critical performance in employees is critical to achieving targeted results. Measuring the outcome of critical performance allows for the clear delivery of performance feedback, promotions, raises, reinforcement for performance meeting or exceeding criteria, and the development of training programs (Chase & Smith, 1996; Daniels & Daniels, 2006). By completing this workshop, you will learn how to identify performance to achieve maximum results, select appropriate measurements, and measure progress on achieving ideal results. |
| Learning Objectives: 1. Define a pinpoint 2. Describe the 5 features of a good pinpoint 3. Identify and describe the 3 classes of pinpoint 4. Describe the 6 dimensions of measuring a pinpoint 5. Describe 4 methods for measuring a pinpoint 6. Write a pinpoint 7. Use the performance objective matrix to track and measure pinpoints |
| Activities: Workshop objectives will be met through behavioral instruction methods. Presentation of materials will be in a lecture format, with written exercises, and group activities. Learning will be assessed via a pretest and posttest, active students responding, written exercises, and group activities |
| Audience: Prequsitie skills include: 1. Demonstrate the ability to provide operational definitions of staff behavior 2. Define and provide exampls of direct, indirect, and product measures of behavior 3. Supervise at least 1 direct care staff or employee |
| Content Area: Practice |
| Instruction Level: Intermediate |
| Keyword(s): emplyee performance, pinpointing |