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| Designing a Culture of Innovation, Improvement, and Quality Using Lean Management |
| Friday, May 27, 2022 |
| 8:00 AM–3:00 PM |
| Meeting Level 1; Room 153B |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Aseel M Houmsse, M.S. |
| ASEEL M HOUMSSE (Mass General Brigham), JAMIE REED (The National PERT Consortium), JESSICA WENIG (Hopeful Journeys Educational Center), KENDRA BIRD (Mass General Brigham North Shore Physicians Group) |
| Description: ABA and human service industries across the country struggle with retention and staff burnout. Most master's programs in behavior analysis do not offer courses that teach future clinicians to be good leaders and strong managers who are equipped to face human resource issues and other barriers to business. One solution is to look to other industries that have faced similar threats and come through successfully. Hospital systems are beginning to implement what the manufacturing industry has been using for decades - lean management. Lean seeks to improve operations by eliminating waste. To improve operations, a system must change employee behavior. This seminar will synchronize OBM with lean management in a way that will give participants tactical methods for making last change in their own practice and organizations. |
| Learning Objectives: At the end of this session, participants will be able to: 1. List the 7 wastes and use tools to frame the current state 2. Implement at least 2 countermeasures to mitigate waste 3. Describe the value of direct observation as it relates to improvement and change. |
| Activities: The workshop will utilize didactic instruction, small group discussion, active student responding, videos, hands-on activities and practice, modeling and demonstrations. The class will be highly interactive and offer opportunities for debate, discussion, and examples from participants. We will survey participants at the beginning of the session to understand their learning styles and tailor our approach to best fit each individual in the group. We will offer materials in writing and electronically. If possible, we will seek to gather preferred language in advance of the session and print materials in multiple languages. |
| Audience: The session will be targeted for management-level staff. Appropriate participants would be BCBA supervisors, administrative staff, and operations personnel. Entry level staff are welcome to attend as the information will be relevant to all members of an organization. |
| Content Area: Practice |
| Instruction Level: Advanced |
| Keyword(s): culture, innovation, lean management, process improvement |