Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.


46th Annual Convention; Online; 2020

Event Details

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Paper Session #187
Effects of Video Modeling on Customer Service Skills of Young Adults With Autism
Sunday, May 24, 2020
10:30 AM–10:50 AM
Area: AUT
Chair: Leslie Ann Bross (University of North Carolina at Charlotte)

Effects of Video Modeling on Customer Service Skills of Young Adults With Autism

Domain: Applied Research
LESLIE ANN BROSS (University of North Carolina at Charlotte), Jason Travers (University of Kansas)

Young adults with autism spectrum disorder (ASD) often experience barriers to competitive employment. The use of video modeling (VM) is presented as one on-the-job method to enhance employment experiences for this population. The current study evaluated a VM intervention to increase customer service skills of five young adults with ASD, ages 18-26, in community employment settings. A multiple baseline across behaviors design was used with verbalization of greeting, service, and closing phrases contextualized to the employment settings serving as the target behaviors. Co-workers, job coaches, and supervisors were trained to implement the VM intervention during the generalization condition. Maintenance probes were conducted at two and four weeks. Results indicated a functional relation between the VM intervention and verbalization of job-specific customer service phrases for all participants. Young adults reported high satisfaction with the VM intervention. Implications related to the competitive employment of young adults with ASD is discussed.




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