Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

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46th Annual Convention; Online; 2020

Event Details


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Paper Session #187
Effects of Video Modeling on Customer Service Skills of Young Adults With Autism
Sunday, May 24, 2020
10:30 AM–10:50 AM
Virtual
Area: AUT
Chair: Leslie Ann Bross (University of North Carolina at Charlotte)
 

Effects of Video Modeling on Customer Service Skills of Young Adults With Autism

Domain: Applied Research
LESLIE ANN BROSS (University of North Carolina at Charlotte), Jason Travers (University of Kansas)
 
Abstract:

Young adults with autism spectrum disorder (ASD) often experience barriers to competitive employment. The use of video modeling (VM) is presented as one on-the-job method to enhance employment experiences for this population. The current study evaluated a VM intervention to increase customer service skills of five young adults with ASD, ages 18-26, in community employment settings. A multiple baseline across behaviors design was used with verbalization of greeting, service, and closing phrases contextualized to the employment settings serving as the target behaviors. Co-workers, job coaches, and supervisors were trained to implement the VM intervention during the generalization condition. Maintenance probes were conducted at two and four weeks. Results indicated a functional relation between the VM intervention and verbalization of job-specific customer service phrases for all participants. Young adults reported high satisfaction with the VM intervention. Implications related to the competitive employment of young adults with ASD is discussed.

 
 

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