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Slowing the Revolving Door: Strategies for Building and Maintaining a Team of Technicians |
Saturday, May 27, 2023 |
3:00 PM–3:50 PM |
Convention Center Mile High Ballroom 4C/D |
Area: AUT; Domain: Service Delivery |
CE Instructor: Shawn E Kenyon, Ed.D. |
Chair: Shawn E Kenyon (Northeastern University and Grupo Método) |
ALYSON BURCHILL (Behavioral Consultant) |
PAULA KENYON (Northeastern University and Grupo Método) |
JÚLIA BRAGA KENYON (Assumption University, ABS Behavioral Health Services, LLC) |
Abstract: Quality services in behavior analysis depend in great measure on stability of team members. Attrition has historically been a stumbling block to providing quality services in schools, day programs, residential programs, clinics, and home settings. With the onset of the COVID-19 pandemic and its devastating effect around the globe, organizations are now forced to contend with what has been referred to as the “great resignation”. This panel will bring together perspectives on this issue from three different levels in a behavior analytical organization (owner, chief clinical officer, and technician). The owner will discuss the importance of having policies to address desired schedule by technicians, the impact of contract and rates on financial sustainability, and the balance between profitability and investing in clinical resources. The chief clinical officer will discuss the importance of clinical standards when designing the technician cycle from onboarding to training, to performance management. The technician will provide perspective on personal experience and will highlight practices that increase satisfaction with employment. |
Instruction Level: Basic |
Target Audience: N/A Basic |
Learning Objectives: (1) Identify policies to address desired schedule by technicians, the impact of contract and rates on financial sustainability, and the balance between profitability and investing in clinical resources. (2) Identify the importance of clinical standards when designing the technician cycle from onboarding to training, to performance management. (3) Identify potential perspectives from a technician point of view on practices that may increase job satisfaction. |
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