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| Collaborative Solutions: Behavioral Strategies for Conflict Resolution With Caregivers |
| Friday, May 23, 2025 |
| 4:00 PM–7:00 PM |
| Marriott Marquis, M1 Level, Catholic University |
| Area: CBM; Domain: Service Delivery |
| CE Instructor: Susan A. Rapoza-Houle, Ph.D. |
| SUSAN A. RAPOZA (Beacon ABA Services), DANIEL ALMEIDA (Cambridge College and Bay Path University) |
| Description: Workplace conflict is common in healthcare and has been linked to reduced quality of care, employee health issues, increased absenteeism, and burnout (Kazemi et al., 2022). Despite this, many BCBAs report little to no formal training in conflict management during their graduate studies or in the workplace (Kazemi et al., 2022). This workshop introduces a structured 5-step conflict resolution model, developed by Kazemi and colleagues, and incorporates Behavioral Skills Training (BST) to teach participants essential skills for managing workplace conflicts. Through role-play scenarios with a confederate caregiver, participants will practice detecting and addressing conflict effectively. By the end of the workshop, attendees will have actionable strategies for identifying and confirming conflict, determining the right time and place for resolution, actively listening to find common ground, collaborating on feasible solutions, and creating an actionable plan. Participants will leave with practical tools (printed handouts, links to additional resources, sample data sheets, copy of presentation) to navigate caregiver conflicts, which may lead to improved therapeutic relationships and better client outcomes. |
| Learning Objectives: At the conclusion of the presentation, in the context of a role play scenario, participants will be able to: 1. Perform the skills of detecting and approaching to confirm conflict as operationally defined with a minimum of 80% accuracy in post training assessment. 2. Perform the skills of determining the appropriate time and place to resolve conflict as operationally defined with a minimum of 80% accuracy in post training assessment. 3. Perform the skills of active listening and determining common ground as operationally defined with a minimum of 80% accuracy in post training assessment. 4. Perform the skills of collaborating to find feasible solutions as operationally defined with a minimum of 80% accuracy in post training assessment. 5. Perform the skills of creating an action plan as operationally defined with a minimum of 80% accuracy in post training assessment. 6. Chain the skills together in a simulated role play with a minimum of 80% accuracy in post training assessment. |
| Activities: Workshop objectives will be met through lecture, live and video demonstrations of skills, guided practice during role play activities, feedback, questions, and group discussion. |
| Audience: beginner |
| Content Area: Practice |
| Instruction Level: Basic |
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