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Ninth International Conference; Paris, France; 2017

Event Details

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Panel #17
CE Offered: BACB
Crew Resource Management and Situational Awareness: Behavioral Assessments and Interventions
Tuesday, November 14, 2017
3:00 PM–3:50 PM
Studio DE, Niveau 2
Area: OBM/CBM; Domain: Service Delivery
CE Instructor: Mark P. Alavosius, Ph.D.
Chair: Steven Anbro (University of Nevada Reno)
PIERRE BORDAGE (Schlumberger, Ltd)
RAMONA HOUMANFAR (University of Nevada, Reno)
Abstract: Crew resource Management (CRM) describes an approach to coordinating the efforts of multiple personnel to optimize behavior within complex and challenging work environments. It is crucial in high risk industries such as aviation, nuclear power, oil & gas exploration and medicine, for examples, where teams must manage complex tasks within highly technical environments. Situational Awareness (SA) can be seen as a subset of CRM and entails a worker or crew perceiving changes in the operating environment, comprehending the significance of those changes, and predicting what will happen if events continue unchecked. SA in the context of CRM is an early step in a chain of coordinated behaviors (decision-making, communications, instructions, coaching, feedback, etc.) that allow teams to adapt their collective response to challenges and avert catastrophic outcomes. This panel considers the complexity of behaviors within the CRM and SA framework. Issues such as measuring crew and individual competency, the value of simulators in training, and design of support systems (dashboards, data streams, etc.) are discussed in the context of work underway in oil & gas exploration and medical settings.
Instruction Level: Basic
Keyword(s): CRM, Dashboards, Situational Awareness



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