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| Performance Feedback: Developing Durable Interventions |
| Monday, May 26, 2025 |
| 12:00 PM–12:50 PM |
| Convention Center, Street Level, 146 A |
| Area: OBM; Domain: Translational |
| Chair: Anna Marie Quintero-Giegeling (California State University, Sacramento) |
| Discussant: Ian S. Paterson (The Performance Thinking Network) |
| Abstract: Performance feedback is one of the most widely studied and frequently used interventions in organizational behavior management. Performance feedback has been shown to effectively change behavior across a wide variety of organizations and industries. However, it may be difficult to systematically evaluate whether a performance feedback intervention leads to sustained behavior change in applied settings. If the performance feedback intervention is found ineffective as designed, an organization might mistakenly assume that all performance feedback interventions are likely to fail. Prior to implementing performance feedback interventions in applied settings, behavior analysts can evaluate the proposed interventions in simulated work environments to ensure that they are likely to produce effective and long-lasting behavior change. This symposium will provide two examples of this approach. The first presentation will show how a performance feedback intervention using two modalities (i.e., video feedback using an artificial intelligence-powered app and vocal feedback) can be used to improve and maintain participants’ ergonomic postural behavior while they complete an analog office work task for up to 30 days. The second presentation will discuss how implementing feedback systems between intelligence teams and decision-makers may enhance cross-functional collaboration within the national intelligence community and law enforcement sectors. |
| Instruction Level: Intermediate |
| Keyword(s): Maintenance, Performance feedback, Translational OBM |
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| Best of Both Worlds: Combining Artificial Intelligence and Behavior Analysis to Improve Ergonomic Postural Behavior |
| (Applied Research) |
| WILLIAMS ADOLFO ESPERICUETA LUNA (University of Florida), Malchijah Williams (University of Florida), Rachel Warren (University of Florida), Nicole Gravina (University of Florida) |
| Abstract: 1.7 billion people suffer from musculoskeletal disorders worldwide (MSDs). MSDs are soft-tissue injuries that are caused or worsened by employees' work tasks. Research suggests that: office workers are susceptible to MSDs due to prolonged awkward body positioning, and video feedback using an artificial intelligence (AI)-powered app can improve postural behavior. However, researchers have found that improved postural behavior tends to worsen over time when interventions are withdrawn. Thus, the purpose of this study was to 1) evaluate the maintenance of improved postural behavior following the provision of video feedback using an AI-powered app and 2) evaluate whether vocal feedback was sufficient to restore improved postural behavior if it worsened over time. Nine undergraduate students were recruited to participate and complete an analog work task in a simulated office environment. The dependent variable was the percentage of time spent in low-risk, medium-risk, and high-risk positioning. The study used a nonconcurrent multiple baseline design with imbedded ABC phases: baseline, information plus video feedback, and maintenance with performance boosters. The results showed that video feedback improved all participants’ postural behavior, and vocal feedback was sufficient to restore improved postural behavior for most participants. Implications of these findings will be discussed. |
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Establishing Feedback Systems to Improve Intelligence and Decision Maker Collaboration |
| (Theory) |
| CARLOS LOPEZ (IC Postdoctoral Research Participation Program), April Becker (University of North Texas) |
| Abstract: Cross-functional collaboration (CFC) is vital for effective decision-making within the national intelligence community and law enforcement organizations. However, challenges such as negative attitudes, low trust, and distinct functional responsibilities can hinder cooperation, impacting organizational success. Organizational Behavior Management (OBM) offers a promising framework for addressing these challenges through its use of behavior analytic principles to improve individual and organizational performance. This presentation will discuss an interdisciplinary approach to investigate the potential benefits of feedback systems, a common OBM intervention, in enhancing collaboration, trust, and the effectiveness of intelligence operations. With the implementation of effective feedback systems, OBM can help establish a more responsive collaboration framework. This approach may enable decision-makers to engage more effectively with intelligence products and intelligence groups, resulting in a continuous loop of communication and improvement. Ultimately, this presentation aims to contribute to a better understanding of the challenges and opportunities for collaboration within the national intelligence community and law enforcement organizations. |
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