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| Effective Leaders Do What It Takes! Organizational Performance Engineering for Provider, Parent, and Client Success |
| Saturday, May 24, 2025 |
| 10:00 AM–11:50 AM |
| Convention Center, Street Level, 146 A |
| Area: OBM/AUT; Domain: Service Delivery |
| Chair: Guy Bruce (Appealing Solutions, LLC) |
| Discussant: Heather M. McGee (Western Michigan University) |
| CE Instructor: Guy Bruce, Ed.D. |
| Abstract: Organizational Performance Engineering is a pragmatic process that can change how providers work together so that every client or student can make efficient progress towards mastery of the knowledge and skills needed for a successful life. We call the process EARS, which is an acronym for Evaluate student or client progress using frequent, accurate sensitive measures; Analyze provider performance problems using direct measures to identify Can-Do problems due to inadequate resources, Know-How problems due to inadequate training, and Want-To problems due to inadequate management; Recommend changes in provider resources, training, and management based on the analysis; and Solve provider performance problems by designing and implementing recommended solutions. ProgressCharter is a web-mobile application that makes it easier to design and implement the EARS process. This symposium will introduce the EARS process of organizational performance engineering and present 3 Case Studies showing how ProgressCharter can be used to change how providers work together to ensure that every client or student makes efficient progress towards mastery of the knowledge and skills needed for a successful life. |
| Instruction Level: Intermediate |
| Keyword(s): Celeration Efficiency, Organizational-Performance-Engineering, Pragmatism, Provider-Recipient Network |
| Target Audience: Masters' level competence in Skinner's Pragmatic Science and Engineering of Behavior Change,. |
Learning Objectives: 1. Describe how to evaluate learner progress using frequent, accurate, sensitive measures of behavior change
2. Describe how to analyze causes of provider Can-Do problems due to inadequate resources, Know-How problems due to inadequate training, and Want-To problems due to inadequate management.
3. Describe how to recommend changes in provider resources, training, and management based on the analysis of provider performance problems
4. Describe how to solve provider performance problems by designing and implementing reecommended changes in provider resources, training, and management |
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| Effective Leaders Do What It Takes! Organizational Performance Engineering for Provider, Parent, and Client Success |
| GUY BRUCE (Appealing Solutions, LLC) |
| Abstract: I will provide a brief description of the pragmatic EARS process of Organizational Performance Engineering and ProgressCharter and their benefits for clients, parents, and providers. The EARS Process has the following steps: 1) Evaluate the efficiency of client or student progress using frequent, accurate, sensitive measures to identify quickly when learners or not making efficient progress towards mastery of the knowledge and skills they need for a successful life. 2) Analyze causes of provider performance problems using direct measures. 3) Recommend changes in provider resources, training, and management based on the analysis of provider performance problems, and 4) Solve provider performance problems by designing and implementing recommended solutions. ProgressCharter is a web-mobile application that makes it easy to design and implement the EARS process. Effective Leaders use their EARS to change how providers work together so that every client or student makes efficient progress towards mastery of the knowledge and skills needed for a successful life. |
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| ProgressCharter: A Tool for Independent Learners |
| KAREN MCTAGGART (The McTaggart Method), Guy Bruce (Appealing Solutions, LLC) |
| Abstract: The ultimate goal of teachers and therapists is to prepare their students and clients to become independent learners. ProgressCharter makes it easy for learners to use their EARS, which is an acronym for Evaluate their own progress using frequent, accurate, and sensitive measures, Analyze causes of their performance problems using direct measures, Recommend changes in their resources, training, and management, and Solve their performance problems by designing and implementing recommended solutions. We will present a case study in which a 7-year boy with autism, at his own request, uses ProgressCharter independently to evaluate his own performance and progress. ProgressCharter can be used by all types of learners, children with learning difficulties and those without, at the primary and secondary levels of education, and their parents, undergraduate and graduate college students, teachers, supervisors, staff trainers, program designers, and directors of organizations that provide educational services, corporate trainees and trainers, clients and their therapists. |
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| Testing ProgressCharter and Organizational Performance Engineering at the Easy Steps School |
| ALICE KORIKI (Easy Steps School), Guy Bruce (Appealing Solutions, LLC) |
| Abstract: Easy Steps School is first school in the United Kingdom to test how Organizational Performance Engineering Process and ProgressCharter can be used to ensure that every student make efficient progress towards mastery of the knowledge and skills needed for a successful life. We will present data illustrating how we used ProgressCharter to Evaluate the efficiency of learner progress using frequent, accurate, sensitive measures; Analyze provider performance problems using direct measures to identify Can-Do problems due to inadequate resources, Know-How problems due to inadequate training, and Want-To problems due to inadequate management; Recommend changes in provider resources, training, and management based on the results of the analysis; and Solve provider performance problems by designing and implementing recommended changes in provider resources, training, and management. Schools can use ProgressCharter and the EARS process of Organizational Performance Engineering to change how providers work together so that every student makes efficient progress towards mastery of the knowledge and skills needed for a successful life. |
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