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| Current Research in OBM |
| Tuesday, June 1, 2004 |
| 10:30 AM–11:50 AM |
| Liberty B |
| Area: OBM; Domain: Applied Research |
| Chair: Joseph R. Sasson (Western Michigan University) |
| Abstract: . |
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| The Comparative and Contributive Effects of Process and Human Performance Improvement Strategies |
| JOSEPH R. SASSON (Western Michigan University), John Austin (Western Michigan University) |
| Abstract: Constantly improving organizational and human performance is critical to gaining a competitive edge in today’s economy. Organizational leaders know that the success of their organization depends on the organization’s ability to either produce better products, or produce equally good products at a lower cost to consumers. Interventions aimed at improving organization performance stem from two primary perspectives. One perspective is to change system factors (i.e., equipment and processes) and the other perspective is to change human performance factors (i.e., performance specifications and behavioral consequences). The study that will be presented sought to evaluate the comparative and contributive effects of process improvement techniques and human performance improvement techniques using a simulated work task and college undergraduates as participants. |
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| Signing In as a Function of Odds of Winning a Daily Raffle |
| NICOLE E. GRAVINA (Western Michigan University), David A. Wilder (Florida Institute of Technology), Holly Ayn White (University of the Pacific), Todd Fabien (University of the Pacific) |
| Abstract: The purpose of the current study was to examine the relationship between signing in and the odds of winning a daily raffle in a socialization center for adults diagnosed with mental illness. An ABACADABACAD reversal design was used to evaluate signing in at three levels of odds (25%, 50%, 75%) of winning. Results indicated that signing in increased over baseline when the raffle was in place. However, no difference between the odds conditions was evident. |
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| Utilizing Self-Monitoring to Increase Relevant Food Preparation Behaviors |
| RHIANNON M. FANTE (Western Michigan University), John Austin (Western Michigan University) |
| Abstract: An ABCA reversal design was employed to evaluate the effects of information and self-monitoring on low frequency food preparation behaviors for persons who worked in a nation-wide restaurant chain. An informal functional assessment was conducted prior to intervention to identify variables responsible for maintaining the low frequency of behaviors. An intervention consisting of an information phase and a self-monitoring phase was then implemented. When the information phase was implemented a result of only a 3% increase in performance was found. Introduction of the self-monitoring phase produced an average increase of 64%. The results suggest that information alone is not sufficient in effectively increasing performance and that self-monitoring is a viable approach to increase low frequency behaviors. |
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| Using Task Clarification, Graphic Feedback, and Verbal Feedback to Increase Closing Task Completion in a Privately Owned Restaurant |
| NICHOLAS L. WEATHERLY (Western Michigan University), Nicole E. Gravina (Western Michigan University), John Austin (Western Michigan University) |
| Abstract: An informant functional assessment was used to evaluate cleaning task completion by servers and dishwashers at a restaurant. In compliance with the results of the functional assessment, an intervention consisting of an operationalized checklist, graphic feedback posted for the employees, and direct managerial feedback was implemented and evaluated with a multiple baseline design across 2 groups of employees. Results showed an increase of 14.6% and 38% in task completion for the two groups. |
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