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| Improving Staff Performance: Performance Feedback Systems for Staff and Supervisors |
| Monday, May 31, 2004 |
| 9:00 AM–10:20 AM |
| Liberty B |
| Area: OBM/TBA; Domain: Applied Research |
| Chair: Paul A. Dores (Private Practice) |
| Discussant: Dennis H. Reid (Carolina Behavior Analysis and Support Center, Ltd.) |
| Abstract: . |
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| The Effects of Instruction, Feedback, Rehearsal, and Modeling on Staff Implementation of Discrete Trial Teaching |
| RANDI A. SAROKOFF (Queens College), Peter Sturmey (Queens College) |
| Abstract: One approach to teaching children with autism is discrete trial training (DTT). Although a tremendous amount of research has been conducted in organizational behavior management on staff training, none has focused specifically on the correct use of discrete trial teaching. A four-step staff training package using instruction, feedback, rehearsal and modeling was used to train teachers to correctly implement DTT. Three teachers with a Masters in special education taught one child with Autistic Disorder in the child’s home. Each teacher had received training in DTT by service providers other than the experimenter and was currently providing DTT to children with autism in home-based settings. Interobserver agreement (IOA) data were collected throughout 35% of sessions. IOA across teachers showed a mean of 92%. Baseline measures indicate that although each teacher participant received written instructions describing the 10 components of a discrete trial, teachers performed fewer than 50% of the components accurately. The mean scores for Teachers 1, 2 and 3 were 43.5%, 49.45%, and 42.9%, respectively. After training, the mean levels of performance for Teachers 1, 2 and 3 were 97%, 98.3%, and 99.3%, respectively. Staff training caused a large and replicable increase in teachers’ skill of performing DTT. |
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| Using Videotape Feedback to Increase Staff Performance |
| HELENA L. MAGUIRE (Melmark New England), Sarah Murphy (Melmark New England), Nicole Abenaim (Melmark New England) |
| Abstract: Although many teaching staff will acquire a skill during formal training methods (classroom based teaching), often times the skill will not be accurately applied in the teaching environment. This presentation will demonstrate how using specific performance feedback tools coupled with videotape feedback aided in increasing staff performance across multiple skill areas. This training modality was conducted in a residential school setting, serving children with autism and severe challenging behaviors. Specific areas of performance included staff’s style of interaction with students, direct instruction, verbal engagement, the implementation of communication programs and strategies used to redirect challenging behaviors. The presenter will review three feedback tools that were utilized and the videotape observations and feedback sessions that occurred across 4 direct care staff members. Baseline performance and performance after the completion of the training process will be presented. Discussion points will include the role of direct feedback on performance, how to effectively implement written feedback tools to enhance staff performance and the role of videotaping in regards to training |
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| Increasing Staff Satisfaction of Supervisors |
| NICOLE ABENAIM (Melmark New England), Helena L. Maguire (Melmark New England) |
| Abstract: Assessing satisfaction of staff in relation to their supervisors and making proactive changes according to the results can be an essential aspect of retention of employees within human service organizations. Effective supervision skills contribute directly to motivating staff as well as equipping them with the necessary skills to be effective teachers and clinicians. This presentation will focus on the delivery of a satisfaction survey to staff requesting them to rate their level of satisfaction with their supervisor’s performance across multiple skill areas. This survey was conducted in a residential school setting, serving children with autism and severe challenging behaviors. Based on the results of the survey, a direct and individualized treatment package was developed for each supervisor to implement in an effort to increase or maintain satisfaction scores by their direct employees. Surveys were then repeated to determine whether supervisor satisfaction had increased, decreased or was maintained. The presenter will review baseline data (satisfaction scores prior to the treatment package) and post treatment scores. An example of the survey will be shown as well as individual treatment plans that were developed for some of the supervisors. |
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