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| 2004 Tutorial: Pursuing Excellence in Human Service Delivery: A 15-yr Odyssey with a Very Happy Ending |
| Saturday, May 29, 2004 |
| 1:30 PM–2:20 PM |
| Grand Ballroom |
| Area: OBM; Domain: Applied Research |
| None CE Offered. CE Instructor: Jon S. Bailey, Ph.D. |
| Presenting Authors: : JON S. BAILEY (Florida State University) |
| Abstract: Organizational behavior management principles and procedures are often employed as one-time applications in business, industry, and organizational settings. We have had the unique experience of working with the same organization continuously for the past 15-yrs on complex issues of improving the quality of service delivery to mental health patients in a large state hospital in Northeast Florida. The projects began as demonstration projects, but, as gains were demonstrated, the administration began to take them more seriously. Over time we gained the confidence of the executive committee–seven years ago Performance Management became officially recognized as the guiding philosophy of change for the organization. Over the 15-year period we have completed hundreds of quality improvement projects with a large number of them recognized by independent non-governmental agencies for their excellence. In this tutorial, I will present an overview of the work that we have completed and try to offer some insights into our apparently successful strategies for long-term consulting using OBM. |
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| JON S. BAILEY (Florida State University) |
 Dr. Bailey received his PhD in 1970 from the University of Kansas and is currently Professor of Psychology at Florida State University where he serves as Co-Director of the new Masters Program in Applied Behavior Analysis at the Panama City Campus. He is a Fellow of the American Psychological Association and the American Psychological Society. He has served on the Executive Councils of the Association for Behavior Analysis and Division 25 of APA. He is currently the Executive Director and Secretary/Treasurer of the Florida Association for Behavior Analysis, which he founded in 1980. Dr. Bailey is the past-Editor of the Journal of Applied Behavior Analysis and is co-editor of the book Behavior Analysis in Developmental Disabilities, as well as co-author of Research Methods in Applied Behavior Analysis and How Dogs Learn. In addition to four books, he has published over 100 journal articles and has presented over 250 scholarly papers and training workshops in the United States as well as in Canada, England, Scotland and Wales. Dr. Bailey is President of Behavior Management Consultants, Inc. and the co-developer of the Behavioral Systems Management model which is used as the staff management and client tracking system in over 30 facilities for people with disabilities in Florida. He coined the term “behavioral diagnostics” and has been active in promoting the use of non-aversive measures in behavior programming. |
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